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<h2>About the Position</h2><p>Merixcen is seeking a motivated and customer-focused <strong>Customer Account Representative</strong> to join our Charlotte team. This position supports customers with account-related questions, routine service requests, and general concerns while helping deliver a consistent, professional customer experience.</p><p><br></p><h2>Responsibilities</h2><ul><li>Assist customers with account-related questions and routine service requests.</li><li>Listen carefully to customer needs and concerns.</li><li>Provide accurate information in accordance with company guidelines.</li><li>Help identify solutions to routine account and service issues.</li><li>Explain relevant procedures and next steps clearly.</li><li>Refer complex concerns to the appropriate team member or supervisor.</li></ul><h2>Qualifications</h2><ul><li>High school diploma or equivalent.</li><li>Strong verbal communication and listening skills.</li><li>Excellent interpersonal and problem-solving abilities.</li><li>Professional, patient, and customer-focused attitude.</li><li>Strong attention to detail.</li><li>Reliable, punctual, and organized.</li><li>Able to learn new systems and procedures.</li></ul><p><br></p><h2>What We Offer</h2><ul><li>Competitive base pay of $20-$30 per hour.</li><li>Paid training.</li><li>Full-time employment.</li><li>Professional development and mentorship.</li><li>Supportive team environment.</li><li>Opportunities for career advancement.</li></ul>

Customer Account Representative

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